Privacy Policy

Last updated: January 11, 2026

This Privacy Policy describes how PadelUP ("we", "our" or "the App") collects, uses and protects the personal information of users. We are committed to protecting your privacy and handling your data in compliance with the General Data Protection Regulation (GDPR) and Italian privacy laws.

1. Data Controller

The data controller for personal data is PadelUP. For any questions regarding privacy, you can contact us at: support@padelup.io

2. Data We Collect

2.1 Account Data

  • Email: Used for authentication and essential communications
  • First and Last Name: Optional, to personalize your experience
  • Profile Photo: Optional, image URL if provided
  • Authentication Method: Email/Password, Google Sign-In, or Apple Sign-In

2.2 Match Data

  • Scores, sets and games of each match
  • Date, time and duration of matches
  • Names of 4 players (entered manually)
  • Playing positions (left/right)
  • Chosen game mode
  • Complete point sequence (if enabled)

2.3 HealthKit Data (Only on explicit request)

Only if you explicitly authorize access to Apple HealthKit, we collect during matches:

  • Heart rate (minimum, maximum, average in BPM)
  • Calories burned (kcal)
  • Distance covered (meters)
  • Workout duration

Note: HealthKit data is processed locally on your device and is NEVER transmitted to our servers.

2.4 Subscription Data

  • Plan type (Free, Trial, PRO, Lifetime)
  • Subscription start/expiry dates
  • Apple transaction ID (managed by Apple)

Note: We do not have access to your payment data. All payments are handled directly by Apple through the App Store.

2.5 User Settings

  • Game rule preferences
  • Default player name
  • Preferred playing position
  • Heart rate notification settings
  • Audio and theme preferences

Data We DO NOT Collect

  • ✓No advertising tracking - We don't use advertising SDKs
  • ✓No invasive analytics - Firebase Analytics is disabled
  • ✓No data selling - Your data is never sold to third parties
  • ✓No continuous geolocation - Location is not tracked

3. Purpose of Processing

We use your data exclusively for:

  • Providing the service: Managing matches, calculating statistics, syncing data between devices
  • Account management: Authentication, password recovery, essential communications
  • Subscription management: Verifying PRO, trial, or free status
  • Improving the app: Fixing bugs and improving user experience (aggregated and anonymous data)

4. Sharing with Third Parties

Firebase (Google)

We use Firebase for authentication and data storage. Servers are located in EU/USA with GDPR protections.

Firebase Privacy Policy →

Apple HealthKit

HealthKit data remains on your device and is protected by Apple encryption. We never transmit it to our servers.

Apple Privacy Policy →

Apple App Store (StoreKit)

Subscriptions are entirely managed by Apple. We do not have access to your payment data.

5. Data Retention

  • Account data: Retained while the account is active
  • Match history: Retained while the account is active (FREE: last 10 matches visible)
  • Subscription data: Retained for tax obligations (up to 10 years)
  • HealthKit data: Not stored on our servers (local only)

6. Your Rights (GDPR)

In accordance with GDPR, you have the right to:

  • Access: Request a copy of your data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a readable format
  • Objection: Object to processing for marketing (which we don't do)
  • Restriction: Restrict processing in certain circumstances

To exercise these rights, contact us at: support@padelup.io

How to Delete Your Account

You can delete your account and all associated data at any time:

  1. Open the PadelUP app on iPhone
  2. Go to Settings → Account
  3. Select "Delete Account"
  4. Confirm deletion

Alternatively, contact us at to request manual deletion. support@padelup.io

7. Data Security

We adopt technical and organizational measures to protect your data:

  • Data encryption in transit (HTTPS/TLS)
  • Data encryption at rest on Firebase
  • Secure authentication (Firebase Auth)
  • Firestore security rules for data isolation
  • No access to payment data

8. Minor Users

PadelUP is not intended for users under 13 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, contact us to request its removal.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the application or by email. We encourage you to check this page periodically.

10. Contact

For any questions or requests regarding privacy:

Email: support@padelup.io

Website: padelup.io